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Many managerial problems are caused by not listening to staff and colleagues. |
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Many of us are guilty of being 'bad' listeners, although we often don't realise it. This video uses exaggerated characters to illustrate various bad habits people have when listening to others - including the non-listener, the superficial listener and the 'been on a course' listener.
Each bad example is accompanied by an explanation of what is wrong, and the programme concludes with advice on how to develop 'good' listening techniques.
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This programme highlights the important role that reception staff play in any organisation, and the responsibilities that go with this position. |
The many subjects covered in the programme include: first aid, taking telephone calls, dealing with visitors, security, fire drills, language skills. However, the primary message is that receptionists are often the first contact that a person has with an organisation, and first impressions count!
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